| Customer
support |
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| New Wave Concepts is committed to producing
high quality software. As part of this commitment, we
offer full lifetime support for all our products. |
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| For help regarding sales and
ordering, please visit our sales page. |
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| Technical
support |
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| If you have problems,
we first recommend that you check to ensure that you have
the latest product version installed by visiting here. |
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| For further help and assistance,
please click on an option below to see answers
to common questions and issues for your product: |
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| Popular support topics |
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| Network installation |
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| If you are an IT or network administrator
and wish to learn more about how you can install our software
on your school or college network, please click on the link
below (requires
multi-user license). |
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| Contact
details |
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| If you still experience problems after going
through all of the technical support options above, please
contact your local supplier or e-mail us at support@new-wave-concepts.com. |
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Technical
support is
on-line only and limited to installation and
software faults. Unfortunately we cannot help
with the design, programming or troubleshooting
of users' circuits and projects.
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| In order to determine your
eligibility to receive technical support by e-mail, you will
need to provide your product serial number (this is the number
used during installation). |
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| To help us investigate your issue, please also
choose System Info from the Help menu
to generate a report that describes your installation of the
software. In addition, if your issue relates to a specific
file, you should include that file as an attachment. |
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| Additional
resources |
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Click
here for links to other educational
and electronic websites.  |
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