| Customer
support |
|
| Network
installation |
|
| This page describes the network installation
of our software. It applies to all products. Multi-user licenses
are required. |
|
| On this page |
|
| |
| A. Installation
error messages |
|
| Occasionally during the installation process
you may receive an error message. You can find out more information
and solutions to these messages by visiting http://consumer.installshield.com/common.asp. |
|
| |
| B. Installing
to an RM Community Connect 2 (CC2) network or a shared Windows
network server |
|
| The following describes the installation to
a shared path on a network server. In this setup the client
machines will run the software directly from the network server. |
|
| Step through the following in order: |
|
|
| 1 |
Log on to a network
client machine as Administrator. |
|
| 2 |
Create a shared path on the
network server. Typically this will be something like 'P:\Apps'
in which all publicly-accessible applications are stored.
At this point you should ensure that you have full Read
and Write permissions to this folder. |
|
| 3 |
Install from the product CD
to the shared path on the network server. At the network
option page select the 'network server'' option. Do
not activate
the
product
at
this point. |
|
| 4 |
Download and install
the latest software updates by visiting the Updates section
of our website. |
|
| 5 |
Run the software to activate
it. Select 'Yes, I want to activate the product...' and
enter your release code. If you do not have an existing
release code you can obtain one by clicking here. |
|
| 6 |
If you have any extension licenses
(laminated cards with a serial number such as xx-XP05-xxxxxxxxxx),
these should be installed now by choosing Upgrade from
the Help | About box and entering the serial number for
each extension license. |
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| 7 |
On each network client machine
create a Windows shortcut towards the .exe file in the
shared network path. |
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| 8 |
For tighter security you should
make the shared path Read Only so that only Administrative
users can modify the installation. |
|
|
| You can now run the software from a client machine
to test the network installation. |
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| C. Installing
to an RM Community Connect 3 (CC3) network or an MSI-based
Windows network server |
|
| The following describes a network configuration
in which the software is held and distributed by the network
server, via MSI packages, but is installed and run locally
on each client machine. |
|
| Step through the following in order: |
|
|
| 1 |
Log on to a network client
machine as Administrator. |
|
| 2 |
Start building
a new MSI package. |
|
| 3 |
Install from the product CD
to a local hard disk and at the network option page select
the 'stand-alone' option. Do not activate the product
at this point. |
|
| 4 |
Download and install
the latest software updates by visiting the Updates section
of our website. |
|
| 5 |
Run the software to activate
it. Select 'Yes, I want to activate the product...' and
enter your release code. If you do not have an existing
release code you can obtain one by clicking here. |
|
| 6 |
If you have any extension
licenses (laminated cards with a serial number such as
xx-XP05-xxxxxxxxxx), these should be
installed now by choosing Upgrade from the Help | About
box and entering the serial number for each extension
license. |
|
| 7 |
Finish building the MSI package. |
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| 8 |
Distribute the package by
allocating it to the required machines. |
|
|
| You can now run the software from a client machine
to test the network installation. |
| |
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| D. Installing
to network client machines by imaging one machine via third-party
software such as Norton Ghost or similar |
|
| The following describes a network configuration
in which
the software is distributed by imaging one machine (the "source
machine") on which the software is installed locally. |
|
| Step through the following in order: |
|
|
| 1 |
Log on to the source machine
as Administrator. |
|
| 2 |
Install from the product CD
to a local hard disk and at the network option page
select the 'stand-alone' option. Do not activate the product
at
this
point. |
|
| 3 |
Download and install
the latest software updates by visiting the Updates section
of our website. |
|
| 4 |
Run the software to activate
it. Select 'Yes, I want to activate the product...' and
enter your release code. If you do not have an existing
release code you can obtain one
by
clicking here. |
|
| 5 |
If you have any extension licenses
(laminated cards with a serial number such as xx-XP05-xxxxxxxxxx),
these should be installed now by choosing Upgrade from
the Help | About box and entering the serial number for
each extension license. |
|
| 6 |
Distribute the software by imaging
the source machine. |
|
|
| You can now run the software from a client machine
to test the network installation. |
| |
